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Privacy Policy

Last updated: July 20, 2025

1. Introduction

Welcome to Zenvy Massage Spa ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zenvymassagespa.online or contact us to book our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, phone number, and email address when you fill out our booking form or contact us.
  • Booking Details: Preferred date, time, service type, and any special health notes you voluntarily provide.
  • Communication Data: Messages sent to us via WhatsApp, email, or phone calls.
  • Usage Data: Browser type, pages visited, time spent on pages, and referring URLs (collected anonymously via standard web logs).

3. How We Use Your Information

We use the information we collect to:

  • Confirm and manage your spa appointment bookings.
  • Send appointment reminders and follow-up communications.
  • Respond to your inquiries and provide customer support.
  • Improve our website, services, and customer experience.
  • Send promotional offers or updates (only if you have opted in).
  • Comply with legal obligations as required by Indian law.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

  • Service Providers: Trusted third-party services that help us operate our business (e.g., WhatsApp Business, email platforms), bound by confidentiality agreements.
  • Legal Requirements: If required by law, court order, or governmental authority in India.
  • Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

5. WhatsApp Communication

When you contact us via WhatsApp on +91 88509 04474, your messages and phone number are processed through WhatsApp (Meta Platforms). By initiating contact via WhatsApp, you agree to WhatsApp's own Privacy Policy.

We use WhatsApp solely to confirm bookings, respond to queries, and provide service-related communications. We will not send you unsolicited promotional messages without your consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Indian laws. Booking records may be retained for up to 2 years for service quality and legal compliance purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Indian privacy laws, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with relevant data protection authorities.

To exercise any of these rights, please contact us at villegethai@gmail.com.

9. Cookies

Our website does not use tracking cookies or third-party analytics cookies. We use only essential browser functions to display the website correctly. No user tracking data is sold or shared with advertisers.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately to have it removed.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: